POOR SERVICE AFTER SUBMITTING CLAIM

I am extremely frustrated regarding the service after I submitted a claim. I submitted a claim on the 11 June 2019. Still today, 17 July 2019, 5 weeks later, still no clarity as when my claim will be paid out. They said my car is not economical to repair. The vehicle is registered on my fathers name. When I took out the policy, I specifically asked the consultant if he needs my dad's details, seeing that the vehicle is registered on my dad's name, and Mpho the consultant, said no it is not necessary. They did get the phone calls and this was the email response from Marwaan Brown, on the 11th of July: "Good day, Following the below, the sales consultant is at fault by not confirming who the registered owners are. We will have to uphold the claim. There isn’t any prejudice in terms of acceptability nor premium. For purposes of settlement we will either require a letter stating that the vehicle was gifted to the registered owners daughter (policy holders spouse)

Alternatively the official registered owner will need to be captured on the system and he will receive the settlement and he would need to reimburse our client.

Kind regards, Marwaan

I asked the consultant, Wonder Mjadu, if this is the last documents they require to pay out the claim, seeing that I need a new car urgently, and he said that is all. So I submitted the letter from my dad stating that he gifted the car to me.

Now today, 17 July 2019, I receive an email from Wonder Mjadu: "Good day Natasha, As per management ownership of the vehicle needs to be changed or you must submit two affidavits done by both insured and registered owner of the vehicle. "

This AFTER he said the previous letter was ALL that they require then the claim would be settled. How many more documents do I have to submit????? This is extremely poor service. They surely do not uphold their good name I thought they had when I moved to Santam.