Poor service

This is a company having no respect for their clients. They are very fast in doing quotes but what a bad experience when they have to assit with a claim. Five weeks later and still I am struggling to get a claim finalised. First the assessor did not contact me, then I had to find him. According to him it was very cold and he would see me at a later stage. Two weeks later he came, only to try to offer me a rediculous amount to replace my damaged items. Next moment money gets paid into my account without any settlement agreement. Due to the assessor I lost all trust in this Company. After rating them poor on a questionaire a customer service person phoned, wasted my time and promised to come back to me. A week later and she is still missing in action. I am a client for about 20 years and this is the way they treat me with a very small claim. I am very worried about what they will do with a big issue.Nothing more than a absolute disappointment.