Poor Service

I submitted a claim suspecting a leaking pipe in my home and the initial claim was rejected, indicating bad building. I called out a second leak detection company who were able to locate the leaking pipe. I sent this report through to the assessor and was told I would need to give the authority for them to expose the pipe and send through photographic proof and only then can I get assisted in processing a claim. I did this and have now been told I need to get a full damage report and a quotation. I have already paid for the repair work. I find this incredibly frustrating. This entire process has been so stressful and has caused damage to the furniture in the bedroom in the process of trying to prove that it is in fact a leaking pipe and not the result of poor building and damp sealing or poor roof maintenance, none of which made sense from the damage caused (water seeping through laminate tiles from the bathroom) Please can the claim be processed.