MF
Mandla F
1 reviews | Active since Sept 2013
21 Nov 2023, 13:10
Poor service.
I accepted a quote from Santam via mail and up-to-date I have not received any feedback from them notifying me that all is set from their side I also requested that my current cover be updated and to date no one has called to confirm that all has been updated. Poor service.
Helpful (0)
Replies (11)0
Replies (11)
Santam's replyOfficial
21 Nov 2023, 13:12Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply21 Nov 2023, 13:12
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
MF
Mandla F's updateReviewer Update
22 Nov 2023, 08:59Since last week I lodged a claim and until today the claim has not been finalized, Poor service from Santam.
MF
Mandla F's update22 Nov 2023, 08:59
Reviewer Update
Since last week I lodged a claim and until today the claim has not been finalized, Poor service from Santam.
MF
Mandla F's updateReviewer Update
22 Nov 2023, 13:10Can someone please call me, I need help, I have also been waiting for days - if you are inundated with hail damage claims what am I expected to do as your client and is this that the reason why I am not getting help => that is poor customer service.
MF
Mandla F's update22 Nov 2023, 13:10
Reviewer Update
Can someone please call me, I need help, I have also been waiting for days - if you are inundated with hail damage claims what am I expected to do as your client and is this that the reason why I am not getting help => that is poor customer service.
Santam's replyOfficial
22 Nov 2023, 13:27We will request Lauren to call you.
Regards
Client care
Regards
Client care
Santam's reply22 Nov 2023, 13:27
Official
We will request Lauren to call you.
Regards
Client care
Regards
Client care
MF
Mandla F's updateReviewer Update
22 Nov 2023, 16:03Can someone, please call me, I am still waiting for feedback.
MF
Mandla F's update22 Nov 2023, 16:03
Reviewer Update
Can someone, please call me, I am still waiting for feedback.
MF
Mandla F's updateReviewer Update
23 Nov 2023, 08:13 Poor service - Can someone, please call me, I am still waiting for feedback.
MF
Mandla F's update23 Nov 2023, 08:13
Reviewer Update
Poor service - Can someone, please call me, I am still waiting for feedback.
MF
Mandla F's updateReviewer Update
23 Nov 2023, 08:59What's stated here is not 100% accurate hence I am requesting that some one contacts me, why is it so difficult to request someone to contact me ???
MF
Mandla F's update23 Nov 2023, 08:59
Reviewer Update
What's stated here is not 100% accurate hence I am requesting that some one contacts me, why is it so difficult to request someone to contact me ???
Santam's replyOfficial
23 Nov 2023, 09:10Kindly advise what it is about -- claims or your policy?
Regards
Client care
Regards
Client care
Santam's reply23 Nov 2023, 09:10
Official
Kindly advise what it is about -- claims or your policy?
Regards
Client care
Regards
Client care
MF
Mandla F's updateReviewer Update
23 Nov 2023, 09:11 policy
MF
Mandla F's update23 Nov 2023, 09:11
Reviewer Update
policy
Santam's replyOfficial
23 Nov 2023, 09:24Wil request they call you
Regards
Client care
Regards
Client care
Santam's reply23 Nov 2023, 09:24
Official
Wil request they call you
Regards
Client care
Regards
Client care
MF
Mandla F's updateReviewer Update
27 Nov 2023, 15:14Hello, can someone please call me regarding my policy documents for santum-legal, I have not yet received any documentation after 6 hours, this is surely unacceptable.
MF
Mandla F's update27 Nov 2023, 15:14
Reviewer Update
Hello, can someone please call me regarding my policy documents for santum-legal, I have not yet received any documentation after 6 hours, this is surely unacceptable.