poor service

I am writing to formally raise a concern regarding my motor vehicle insurance and claim number ***.

I have been insured with Santam for approximately eight years, and during this period, I have never submitted a claim relating to my vehicle.

Today, I contacted Santam because I needed assistance with my vehicle and submitted a claim for R3,282.50. To my surprise, the consultant informed me that I would be required to pay an excess of R6,000 before my claim could proceed. this is not acceptable i didnt get a call regarding this 6k