Poor service

I am disappointed in how you have administered my insurance portfolio. I had moved all my products over to Santam. I was given a fair rate however a month after that, I received notification of premium increase. This after not having resolved the telephonic premium advised vs what was sent on email. I have not claimed on my car insurance however there was an increase on it. When I asked the consultant informed me this is because of my household claim and nothing can be done. I am not sure if I dealt with the wrong consultant or if these are the new rules. I have been with Santam for many years and this was a huge disappointment.