poor service

registered claim number *** on 19/11/2019 for storm damage on my roof, its going to second week now my claim has not been finalised. the consultant that is appointed to assist has never called me to give me an update on the claim and I must call everyday asking for feedback and progress on the claim. the level of service that I have received from the consultant and the service provider that was appointed to assess the damage is horrible regarding the turn around time.