Poor service

My name is Mpho Tsoerenyane, claim no ***. I lodged a claim and was allocated to PRECIOUS MADONSELA, I have tried to call her but she is never available nor returns my calls. Mind you, I am using & losing my money to make these calls... I am highly disappointed of her, all I need is feedback, its either when she calls, she would say she can not open a folder will ask her manager for authorization until today I have not had a proper feedback, I am starting to feel neglected as I claimed for third party, that because Its not my policy then I am not given a fair and proper chance just because I do not own a policy. I am not taken serious like your paying clients. I am frustrated because I have not been able to work nor put food on the table because of your non silent treatment. Can I please get a proper feedback from this company so that I will be able to move forward please...