Poor service

I am very disappointed with how my claim was handled by Santam. I've put a claim on the 1st of December 2025, by the 30th December there was no communication from Santam regarding my claim. I had to call them almost everyday to enquire, and they would always say they will get back to me, which they did not, meaning I had to make a follow up call again and again. (By the way, this claim was closed without informing me, or at least telling me what was the problem and why is it closed After I called and enquired, only then they started to follow it up and enquire). Every call agent I communicated with, did not know the status of my claim, I had to wait for them to find that out. The third party services, which was recommended and brought by them, they were unable to get hold of him throughout December period and I had to wait because they are unable to reach him. To top it all, after struggling from their side with their third party supplier, they just decided that my claim will not be covered by the insurance. All they could do is to request a quotation on my behalf, and I would have to pay for the service, which by the 22 Jan 2026 I am still waiting for them, with the quotation they said they would send me after receiving it. What a waste of time and money, I am very much disappointed with the service I got from them.