Poor service

<p>I have a motor vehicle insurance with Santam, my policy number is ********** 1513.I had an accident on the 11th April 2017 and I logged the claim on the 12th April 2017.I was given a guy to deal with my claim, I called him and told him I am choosing my own panel beater to repair my vehicle that was not a problem until the assigned an assessor to assess my car. He was very rude with me in a way that I stopped talking to him and called his boss to let him know what happening, and he handled it and he sent me the disclaimer form to sign and return it back to him, I did so and they gave the panel beater a go ahead to repair my car.</p> <p>And the requested that the panel beater must send them invoice of what they did on the car and picture, the lady at the panel beater sent all the required documents to the assessor. While waiting for the assessor to get back to her, he again requested the wheel alignment report which they also did sent to him and he promised that he will get back to her via email, till today she is still waiting for him to get back, she tried calling him there is no answer . And I also tried calling to find out what’s taking them so long to approve my claim but unfortunately there is no answer and it’s been 2 months without a car and is going to the 3rd month now. I just want to know what’s taking them so long for them to approve my claim.</p> <p> </p>