Poor service
<p>we have manage to get the car for the repaire to fix.. when he started with the car, he showed us 20 scews are missing and the rest BMW did not close properly.. we now have more problems than what we had when we gave the car.. Im sooo ****ed and angry.. The car was suppose to be by us on Thursday and on friday i had to sent numerous emails for the car to be by us, just to find out a slopy unproffesianal job was done on the car.. What was the point of us getting the car on friday and now we have 2 go buy 20 scews and other things BMW did not put in correctly.. this is unacceptable.. if you cannot do a job under pressure, dont do it at all.. we now have to take money out of our pockets to fix something you were suppose to do right.. why the *** does it take you 2 full days to put a car togther yet its still not done right.. i want anwers as i will take this further.. i know exactly how i gave the car to you and its not how i got it back.. To fix a bumper it take more than a month to fix because that was all that was done on the car.. i want all reports and answers as to why it took more than a month to fix a bumper and 3 days to put a car togther that have more problems and missings scews.. I will take this further cauase it is unacceptable.</p>
Dear Suraya,
Thank you for your post. Please note that when BMW did the diagnostic test they had to strip the vehicle further than anticipated and to assemble the vehicle afterwards took a bit longer than initially anticipated.
we have requested the assessor, Enver van Wyk, to provide us with feedback to your concerns raised and to make contact with you to discuss.
Our sincere apologies for the inconvenience caused.
Regards
Stephan Olivier
Client care media manager
Best regards,
Dear Suraya,
Thank you for your post. Please note that when BMW did the diagnostic test they had to strip the vehicle further than anticipated and to assemble the vehicle afterwards took a bit longer than initially anticipated.
we have requested the assessor, Enver van Wyk, to provide us with feedback to your concerns raised and to make contact with you to discuss.
Our sincere apologies for the inconvenience caused.
Regards
Stephan Olivier
Client care media manager
Best regards,
