Poor service

Prior to purchasing a new vehicle, I contacted Santam in order to obtain an insurance quote. The call centre service agent was helpful in assisting me with a favorable quotation. About a week later I called Santam to accept the quote that they had provided to me. I thought that they would be able to assist me without too much hassle based on my previous discussions however after multiple calls to obtain a status on whether my vehicle would be insured before I left the dealership I was informed that they could not obtain details from my previous insurer. Following this discovery, I was refused insurance cover. I tried to reach some kind of compromise with the call centre agent and was told (with attitude) that there was nothing that they could do and that they would follow-up (which did not happen). Luckily I had obtained multiple insurance quotes and managed to insure my car instantly through another reputable insurance company. I feel that I had to post this example of poor service in order to warn others about the potential shortcomings when trying to insure through Santam and that if a deal seems too good to be true that in Santam's case, it probably is.