poor service

I'm fighting a 3rd party battle my car was hit by your clients and it's been to month and nothing I send document than get told to send again because a different person is now handling my claim I'm tired and need my claim to be sorted out because your client was in the wrong I'm taking legal action against santam I'm tired of waiting with no feedback I have to send emails and calls to get update I will go to all social network even newspapers if I'm not assisted my claim number is ********** 16.