Poor service
A Santam client bumped me on 25/12/2017. I registered a 3rd party claim with Santam and was told my claim will be finalized. I called the 3rd party claims department and was told that the person responsible for my claim was on leave, does that mean my claim must stand still, i have been trying to get through to someone to help me but keep getting transferred, i was even on hold for 18 min at one stage. Nobody wants to take ownership and just assist me, very poor service. My third party claim number is ********** 16
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Santam's replyOfficial
03 Apr 2018, 15:43Good afternoon Terence,
We thank you for your post above. We are really sorry to hear about your frustration.
We will have this investigated immediately and will revert back to you once we have concluded our investigation.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply03 Apr 2018, 15:43
Official
Good afternoon Terence,
We thank you for your post above. We are really sorry to hear about your frustration.
We will have this investigated immediately and will revert back to you once we have concluded our investigation.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,