Poor Service

This is the worst experience I had with Santam Short term insurance in all the years I have been with them. I was in an accident on 28 August 2024. My vehicle was taken to the repair shop. I was notified by Santam that my accessor is Siphhwe Thabede on the 29 August and that het would contact me. I never heard from him. When I went to look at my vehicle, I found out that he (Siphwe) gave instruction that the parts that needed replacement must be replaced by non original Toyota parts. I lodged a complain to him regarding this per email. It took him 3 days to phone me regarding this. During the conversation he brought the Repairer also in via a Teams call. He promised that he will give it his immediate attention as soon as het received the photos from the repairer of the parts that I was not happy with. On Tuesday 8thAugust I took my vehicle back to the repairer as he was still waiting for a nudge bar for my vehicle to be fitted. The repairer took photos of all the parts I complained about and emailed it to Simphwe and tried phoning him. Since Tuesday 8th August nobody could get hold of this assessor. It can be seen that he read the email but absolutely no response up to now. In the mean time my vehicle cannot be finished and I sit with the inconvenience.