Poor Sercive

I suffered loss due to Santam clients negligence and as a third party submitted a claim which was registered *** and Policy number *** the consultant by the name of Yoliswa Majikijela was appointed sent all documents. NO RESPOND again called and send to Morris Pule again NO RESPOND further more I my self find this very unprofessional and not a great service. May I be contacted on *** to be assisted.