POOR SANTAM MOTOR CLAIM EXPERINCE

It is appalling that after lodging a motor accident claim on 25 July , it remains unresolved. Santam requested that I take my vehicle to CK Coachworks which I did on 1 August . Having not heard from either after 2 weeks, I posted a complaint on hellopeter as requested by Santam to rate their service. I received an email from Kurt Cooper deeply regretting the service provided by CK Coachworks which fell short of the standard of excellence they strive for. He stated my complaint was taken seriously and apologised for the inconvenience and delay. He advised that Nicol Coachworks was appointed to rectify the situation and provide the level of service I expect and deserve. I took my vehicle to them on 17 August and they advised that their quote will be sent to Santam on the same day. I have not heard from Santam and sent an email to Kurt on 23 August requesting an update and I am still waiting on his response. Clearly my complaint was not taken seriously and the level of service I pay for by way of regular monthly premiums is not forthcoming. One would expect that because of the poor experience with the first contractor, that Santam will have someone monitoring this claim to ensure the experience is not repeated but alas, this is asking too much of them.