CM
Cindy M
1 reviews | Active since Jan 2026
27 Jan 2026, 14:52
Poor Overall Experience I am extremely disappointed with the level of service received from this insurance provider
Poor Overall Experience I am extremely disappointed with the level of service received from this insurance provider. My overall experience has been below expectations. Based on my experience, I would not recommend this company to others and will be reconsidering my relationship with them going forward.
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Replies (2)
Santam's replyOfficial
27 Jan 2026, 15:01Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam's reply27 Jan 2026, 15:01
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
CM
Cindy M's updateReviewer Update
30 Jan 2026, 10:33I am extremely disappointed with the level of service I have received during my recent claim.
Firstly, I had to complain just to get my claim attended to, which already reflects poorly on the claims process and responsiveness.
I have now been informed that my car hire will be “bottom of the range”, despite the fact that I was never given an option or properly advised of this when the policy was taken out. I am being forced to downgrade from driving a vehicle worth over R500,000 to something completely unsuitable for my needs.
On top of this, I am required to pay:
- R5,500 excess, and
- R2,500 fuel deposit for the hire car
This means I am significantly out of pocket, despite paying my premiums every month in good faith. This experience proves the saying that you only really find out what kind of insurance you have when it’s time to claim. The lack of transparency, poor communication, and additional financial burden are unacceptable.
CM
Cindy M's update30 Jan 2026, 10:33
Reviewer Update
I am extremely disappointed with the level of service I have received during my recent claim.
Firstly, I had to complain just to get my claim attended to, which already reflects poorly on the claims process and responsiveness.
I have now been informed that my car hire will be “bottom of the range”, despite the fact that I was never given an option or properly advised of this when the policy was taken out. I am being forced to downgrade from driving a vehicle worth over R500,000 to something completely unsuitable for my needs.
On top of this, I am required to pay:
- R5,500 excess, and
- R2,500 fuel deposit for the hire car
This means I am significantly out of pocket, despite paying my premiums every month in good faith. This experience proves the saying that you only really find out what kind of insurance you have when it’s time to claim. The lack of transparency, poor communication, and additional financial burden are unacceptable.