Poor *********** Claims Handling more that 30 days not settled

I have lodged a claim no: ********** 09 on my vehicle on 27/11/2017 due to floods. My vehicle was declared a write off and it has been an arm and a leg to get it settled. After waiting for the *********** assessor to send on the Agreeement of Losss(AOL) which only came out on the 22nd of December 2017 after my constant nagging on the issue. I noticed the description of my vehicle as in correct(on the AOL) which gives a lower value and the nature of my loss being due "collision/overturning" not the "Storm/water damage" which was the cause of the claim. I requested the amended the AOL accordingly before I can accept it . I sent my query the same day. Till today I am waiting. My insurance installment just deducted last night and my vehicle installment will deduct soon. Its been more than a month in the dark I no longer have a courtesy vehicle which was for 30 days which is long expired. Santam is a nightmare. "Bad and Improper". I am so deeply dissapointed and at a loss for words