Poor Feedback & Response
I'm struggling with Santam to get feedback regarding re-instated my personal and business short term insurance!! I don't know if I'm covered or not! I've phoned & emailed Santam, but didn't receive any confirmation that my policy was re-instated. I did emailed my new banking details for the debit order!! Really bad service!!!
Helpful (0)
Replies (1)0
Replies (1)
Santam's replyOfficial
03 May 2016, 08:56Dear Elmana,
We thank you for your posting above. We can understand that you are frustrated and not happy with the service received.
Could you please provide us with the two policy numbers applicable and when and where you sent these emails too? Your assistance herein would be appreciated.
Thank you kindly.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply03 May 2016, 08:56
Official
Dear Elmana,
We thank you for your posting above. We can understand that you are frustrated and not happy with the service received.
Could you please provide us with the two policy numbers applicable and when and where you sent these emails too? Your assistance herein would be appreciated.
Thank you kindly.
Stephan Olivier
Client care media manager
Best regards,