Poor Feedback on Quotation

Hi There,

I am really frustrated with the service I have been receiving from Santam the past month and especially today.

I asked for a quote to add another vehicle that I am in the process of purchasing to be added my policy, I clearly noted in all my mails that it is urgent as the final part of the deal is dependent on Santam before we can collect the vehicle. Since the correct information that I requested from Santam wasn't received today we can't collect the vehicle even though I am now paying for the insurance on the vehicle but haven't taken delivery yet.

I would very much like to email all the communication so that you can understand my frustration completely, I numerously asked for a direct contact to someone to assist me but was politely declined and told that I should email ********** but I did not get the feedback in time as requested thus we are now like I mentioned above unable to take delivery of the new vehicle.

I am very concerned to use Santam as a insurer if it is such a frustration to obtain a new quotation what will happen should I submit a claim?

Can someone who can resolve this as a matter of urgency please be so kind to contact me in as soon as possible?