Poor feedback and follow up

Santam has the worst service ever. I have called in several times to discuss about a few issues and to date there is no action taking place. 1. I called in because there was an 11.5% increase in my premium. After several calls because there was no return call even though they were promised. I finally managed to get my premium down. However i still have not received my updated schedule reflecting the updates. 2. I used to have household contents on my schedule now all of a sudden my schedule is not showing on up that i am covered. I have requested to pull recordings confirming if i included the household contents or not. I have called several times and i keep being advised they listening to the call. However there is no response. Everytime i follow up for the recordings, i keep being advised that someone will call me, however no call. 3. I asked for a quote to get an idea what is should get with the updated amounts from the building. However the quote came out incorrectly. What was told to me on the phone and the quote received, the numbers were incorrect. I asked for a review and to date there is no feedback or call back.

Most disgusting service and considering how high the premiums are, you dont get what you pay for.