Poor feedback and customer service

<p>This is unfortunately the second I have had issues with Santam. Upon filing my claim the correspondent noted that my refund would take a few days... A month has passed and not only has my refund NOT been paid, but no one is able to provide any info on where the process stands or what's going on?! I've tried numerous times contacting the individual handling my claim as well as filing a complaint with Santam but to no avail. Very sad that this Company does not place a value on customer service. I'll make sure my new insurance company does.</p>