Poor Customer Service/Communication

I grew-up knowing that Santam is one of the best insurance however I’m currently disappointed with the fact I’m not receiving any update for my claim after all necessary steps & documents required were submitted to finalise the claim. Since my claim was lodged on the 7th of July 2025, their last communication was on the 17th of July 2025 & today marks the 11th day still waiting for response. I tried to do several follow-ups now via email however I was blue ticked. People responsible for providing feedback are not responding to the followup communication sent. I do not recommend such insurance to anyone because it’s totally unacceptable that I’m not receiving any feedback however they expect debit orders to run smoothly monthend.