Poor customer service - no feedback/update.

I logged a claim early this week the assessor was assigned to come assess the damage after 2 days the assessor was here I still have not received feedback, my claim is still open with no activity, not kept abreast and when when I follow-up I am also not getting concrete answers/feedback.

Felicia Toll (Santam) is the consultant.

I am afraid the ceiling might fall is this is not finalized soon and therefore might incur further damages.

Poor customer service.