Poor customer service

My house was insured with Santam until earlier this year, the sad part is i was paying double than what i am paying now with Budget insurance. When i claim for my geyser in January i was send from pillar to post. They would request information by bits and pieces for instance send us your policy number after that send the quotation, send the id number. The whole of 3 months this people were playing games hence we were paying thousands of rands, but now i am glad because i wouldn't know there are more affordable insurances out there. Budget ke boso,