Poor customer service

Customer service is very poor with Santam as a client and loyal one we have been treated very poorly when we needed the support from our insurance the most.

Our car broke the gearbox fell out, and we had it fixed through the insurance, we waited 2 months for our car almost begging for them to fix it because of course it was a huge inconvenience to us without a car. the same thing happened again last week the 2nd of December, the gearbox fell out, it is Wednesday today the 7th we still didn't get any feedback from the insurance they just e-mail and feels that they did their best to accommodate us. We are really considering taking our business somewhere else.. Very happy to take the payments every month but comes to customer service then we get the least support.