1 reviews | Active since May 2017

25 Oct 2021, 19:35

Poor customer service

Signed up less than a week ago and already want to cancel. For a week I had to beg the sales team to email me the quote. Started the quoting exercise again and finally signed up last week Thursday. Had to call Santam on Friday to ask for my confirmation of insurance as I received nothing. She got the email address wrong. Both email addresses. Finally get it and check it this morning. She only sent the household insurance. Still waiting for my car insurance forms. I go through the form... House address on the front doc is spelled wrong... I spelled it out for her in the call. Debit order date wrong after she confirmed the date... Twice. House address to be insured....not my address. I call to have it fixed today. Well....still waiting. So far I've called Santam 4 times now for poor service and I've not even been with Santam for a week. I dont even know if the address for my vehicle insurance is correct. I need to confirm these things before the tracker is installed! This is terrible customer service!

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Replies (4)
Santam
Santam's reply25 Oct 2021, 19:57
Official
Good day Thank you for your post. We will be in contact with you shortly. Regards Client Care
Santam
Santam's reply26 Oct 2021, 09:16
Official
Good day Laura

Thank you for your post. We sincerely apologize for the service experienced up until this point.

We commit to having this resolved as soon as possible.

I will mail you my details shortly.

Thank you and kind regards

Kurt Koopman
's update26 Oct 2021, 11:39
Reviewer Update
So after I have to contact Santam TWICE this morning I now see my premium has been pushed up by R100!!!!!? UHM excuse me!? Explain! Dailight robery, I have not heard a single thing from yourself mr Kurt Koopman! I expect a call from yourself before 12pm. you can email me on ***. I am sick and tired of this runaround
's update26 Oct 2021, 11:40
Reviewer Update
oh and *daylight.