Poor customer service

<p>So how long does it take a Manager to contact a client urgently. I spoke to Crystal earlier today and was told that my inusrance on my personal and commercial properties are inactive. I am lierally having serious pupitations.........not that you care after taking the premiums merrily monthly.</p> <p> </p> <p>I am so disappointed, I thought that you had high standards but after this expeience I realised that you have NO standards. </p> <p> </p> <p>This matter will be taken to the Ombudsman.</p>