Poor Customer Service

Poor service from Santam insurance. I sent through a call back on their website more than 72 hours ago and nobody contacted me regarding my existing policy. I called the call centre today and had to listen to a 5 minute automated message before the call gets transferred. Upon transfer we still need to wait for someone to answer. Another automated message states that if we want a call back we must press a digit, which i did. Still nobody from Santam has contacted me. Please can i be contacted.