1 reviews | Active since Feb 2013
Poor customer service
After numerous occasions of trying to sort out my policy and no feedback, I'm forced to use this Avenue.
Your customer service has deteriorated dramatically and should really be looked at.
I have been overcharged for years now and you continued deducting money for something that a claim was lodged for 4 years ago.
Good morning,
We thank you for your post above. We are really sorry to hear about your frustration and the inconvenience this has caused you.
We will request a first line manager at our direct contact centre to make contact with you to assist with your concerns.
Kind regards
Stephan Olivier
Client care media manager
Best regards,
Good morning,
We thank you for your post above. We are really sorry to hear about your frustration and the inconvenience this has caused you.
We will request a first line manager at our direct contact centre to make contact with you to assist with your concerns.
Kind regards
Stephan Olivier
Client care media manager
Best regards,