Poor customer service

Well okay, I see this is how it is going to be. I've requested on several times that someone from santam to phone me in connection with my current policy. Since 2 weeks ago I haven't received any phone calls. I phoned santam myself on the 8 of February 2018 and spoke to a guy their myself. He ensured me that someone will phone me the following day at 10am. I'm still waiting for that phone call. What I would like to know is, how does your client management looks like? You can't complain about the service, because their is no service. Well I'm going to try again. Will you please phone me on ********** 625, I have issues I want to discuss on my policy. The policy is on my wife's name but I'm handling the policy because she doesn't have time to speak to you because you phone at horrible times. If I don't here anything from you, I'm going to take my insurance to another company. You have been warned.