mS
mpho S
1 reviews | Active since Nov 2018
29 Dec 2020, 08:46
Poor customer complain resolution
My car Tyre we ****** registered my claim on the 12.12.2020 Saturday I clearly asked if I had an access fee applicable for this claim 2 consultants confirmed that they don't see an access fee applicable.but on the 17th I was told that my claim was rejected due my access fee being the same amount with my claim, so I registered my complain with Jo-Ann. She rep**** with an email saying all the right processes were followed n she listened to the call recording, if I am not happy i can send my complain to the ombudsman, which I am planning do so I requested a copy of the call recording so I can also have a copy till today I have not received anything.
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Replies (1)
Santam's replyOfficial
29 Dec 2020, 09:20Good morning,
We believe you have been in contact with Jo-Anne this morning.
She has escalated and requested the assessor to assist and let you have the voice recording at registration stage.
Thank you and kind regards
Stephan Olivier
Client care media manager
We believe you have been in contact with Jo-Anne this morning.
She has escalated and requested the assessor to assist and let you have the voice recording at registration stage.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,
Santam's reply29 Dec 2020, 09:20
Official
Good morning,
We believe you have been in contact with Jo-Anne this morning.
She has escalated and requested the assessor to assist and let you have the voice recording at registration stage.
Thank you and kind regards
Stephan Olivier
Client care media manager
We believe you have been in contact with Jo-Anne this morning.
She has escalated and requested the assessor to assist and let you have the voice recording at registration stage.
Thank you and kind regards
Stephan Olivier
Client care media manager
Best regards,