Poor communications and delays and dead silence

Great I get seen to and they drag it out again goes from one person to the next people were over charging ridiculous amounts to do the quote so I did my own quote through eBay which people's it was fine then you told me my insurance for the insured value was lower than the market related value where the current value sits at 36 to 45k Rand with higher mileage is mileage vs my bike which is less and those bikes sit at a value of about and that is just from the people that are around the corner from me that's the Bike Shop which sells bikes for a living, you failed to notice me of changes in the contract where the value depreciation but still charge me for the full value of the bike you have taken more than 5 months to get the s*** handle so I have decided to go to oubedsmen department of insurance and notify them of this your when I was moved from one person to the next insurance companies for bikes then get told to call a Peter wise at santam internal hub when I eventually got him to answer he said I needed to send my liecence and stattered with my email in pronouncement no issue there it a mouth full and he said he would send and link me I to the email still awaiting 5mnths later you still charging me for insurance premium why again I could literally have no parts that I wanted for. My bike so where do we stand yet your vulture companies that want the spare parts are able to reply and communicate with me, so I think I will let oubedsmen and the legal system figure it out for you cause I am am done with this my bike looks like a **** bike I had to avoid a vechile to save my life I sent documents and still asked again *** hell I even said I would give the statement of the vehicle /boss of that driver's admission of guilt but no I'm done no we do it the hard way, then I tell an agent I tried this person and that person who people will evidently transfer me to are not picking up I waited over 18mins to get connected and he refused to listen beautiful customer service what sheer arugence when some9ne is asking can you get this case no. Seen to he just wants to ha d me off to no.s that aren't picking up I'm done so done

In process ,all I'm getting is people that can't spell for **** ,can't even use system records to email or contact me is it my issue if an employee goes on leave why wasn't the case handed to someone else while the person was ,all I'm getting is delays and BS excuses I'm logging this with the ombudsman and getting my lawyer involved I'm tired every time I have claimed this being the second time there was **** that I had to get legal assistance to get it to move along your Moto is supposed to be we don't talk with fork snake tongues but that's all your doing it's 6months I even tried to get a cheaper quote done just write the bike off as this is just causing more issues then it's worth for me I'm done with you lot and your BS excuses

I decided to get the ombudsman and lawyer pulled in I can't wait while I see on the news your involvement in ... And under investigation ,you refuse to reply your staff have yet to give me any feedback one guy was like I was on holiday why did no one take it over he email the responses to a wrong email address when you have me and my details on record I sent everything that would be needed for this and **** all is being done know that 6months later I'm ****ed off and this is breach of contract,the guy couldn't even pronounce my email okay it's a mouth full but each word is something that everyone should be known to get this sorted out I know there are delays but FFS 6 ****ing months I even tried to get a quote for parts and do it my self as I wanted to avoid a write off as I love my vehicle and it was only really cosmetic damage but this omg is beyond me you change a value without concept or acceptance to a legal change to the contract it wasn't amended to charge differently so Do I get back what was ****** from me ? Do you get to be held accountable for your transactions comeon answer you slimy insurance company that's currently being investigated