AP
Andries P
1 reviews | Active since May 2015
09 Sept 2019, 10:40
Poor communication & unnecessary long time to complete admin.
As a SANTAM client I expect that their staff give me accurate information. I have a situation where I only got information after I called back later. It is unbelievable that in 2019 SANTAM still needs 5 days to complete their admin after all relevant information was submitted. This sounds like the days before computers.
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Replies (2)
Santam's replyOfficial
09 Sept 2019, 12:10Good day
Thank you for your post.
We will be in contact with you shortly in order to obtain more detail regarding your complaint.
We will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We will be in contact with you shortly in order to obtain more detail regarding your complaint.
We will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Santam's reply09 Sept 2019, 12:10
Official
Good day
Thank you for your post.
We will be in contact with you shortly in order to obtain more detail regarding your complaint.
We will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Thank you for your post.
We will be in contact with you shortly in order to obtain more detail regarding your complaint.
We will be in contact with you shortly.
Thank you and kind regards
Kurt Koopman
Client Care Manager
AP
Andries P's updateReviewer Update
11 Sept 2019, 12:26I received an email from mr Kurt Koopman yesterday, and answered him early this morning.
Their agent called my wife now, minutes ago, with only questions and no information as to what the status of our claim is and how it will proceed.
Definitely still very poor communication from Santam. The fact that all relevant information was submitted available on Friday 6th September 2019, and someone only calls three (3) working days later is proof that Santam Insurance has no regard for their client's situation. This minor collision could have been handled much sooner. Here is a copy & paste from an email stating Santam's policy on timeframe :
Good day Mr. Du Preez
Thank you for all the information.
The validation on your claim takes 5 working days.
I will contact you during the course of the week.
In this follow up of my review I must state again, very poor service delivery.
A J du Preez
Their agent called my wife now, minutes ago, with only questions and no information as to what the status of our claim is and how it will proceed.
Definitely still very poor communication from Santam. The fact that all relevant information was submitted available on Friday 6th September 2019, and someone only calls three (3) working days later is proof that Santam Insurance has no regard for their client's situation. This minor collision could have been handled much sooner. Here is a copy & paste from an email stating Santam's policy on timeframe :
Good day Mr. Du Preez
Thank you for all the information.
The validation on your claim takes 5 working days.
I will contact you during the course of the week.
In this follow up of my review I must state again, very poor service delivery.
A J du Preez
AP
Andries P's update11 Sept 2019, 12:26
Reviewer Update
I received an email from mr Kurt Koopman yesterday, and answered him early this morning.
Their agent called my wife now, minutes ago, with only questions and no information as to what the status of our claim is and how it will proceed.
Definitely still very poor communication from Santam. The fact that all relevant information was submitted available on Friday 6th September 2019, and someone only calls three (3) working days later is proof that Santam Insurance has no regard for their client's situation. This minor collision could have been handled much sooner. Here is a copy & paste from an email stating Santam's policy on timeframe :
Good day Mr. Du Preez
Thank you for all the information.
The validation on your claim takes 5 working days.
I will contact you during the course of the week.
In this follow up of my review I must state again, very poor service delivery.
A J du Preez
Their agent called my wife now, minutes ago, with only questions and no information as to what the status of our claim is and how it will proceed.
Definitely still very poor communication from Santam. The fact that all relevant information was submitted available on Friday 6th September 2019, and someone only calls three (3) working days later is proof that Santam Insurance has no regard for their client's situation. This minor collision could have been handled much sooner. Here is a copy & paste from an email stating Santam's policy on timeframe :
Good day Mr. Du Preez
Thank you for all the information.
The validation on your claim takes 5 working days.
I will contact you during the course of the week.
In this follow up of my review I must state again, very poor service delivery.
A J du Preez