Poor claim handling and lack of fairness in settlement

I am extremely disappointed with how my recent insurance claim was handled by Santam. After a frustrating process, I was informed that the settlement was “full and final,” even though the replacement phone offered does not match the original device I insured in terms of value and features. When I raised my concerns and requested fair reconsideration, I received a generic response stating that the settlement is final, without any meaningful engagement or willingness to address the issue. I expected better transparency, fairness, and customer service from a company like Santam. This was the final straw. I’m leaving this company — with every claim I’ve ever had, I’ve had to struggle, but this one broke me. I have worked in the financial industry for two years, and my entire career has been in customer service. I understand what Treating Customers Fairly (TCF) means, and I can confidently say this experience does not align with that principle. At this point, I no longer have the energy to fight. I just hope my experience helps others make informed decisions before choosing Santam. Reference: Claim handled by Nosi Sodo.