Poor claim assesment

<p>They have taken 2 and half months to make a desicion on my claim from 10th March till today, they are refusing to give me an alternative car while my car is being fixed, the broker Indwe had advised that they are not extending the car hire any further yet they don't know when my car will be ready, they will only get an indication of the timeframes on Monday the 30 May, have been stranded for two weeks in the whole period..</p>