Policy over payments

I am writing this in absolute disgust for SANTAM finance department!!!!! For the past two years since the pandemic I was paying my Policy/ID Number: ***6*** manually as my FNB account was froze and I could not use it anymore. My broker became aware that for the past two years I was over paying the policy and arrangements were made to refund me the over payments. I gave my broker the right bank account nr because a new debit order was loaded, in the mean time SANTAM finance department payed the refund back into the FNB account that is blocked and not in use for the past two years. I asked SANTAM finance department to reverse the transaction with no joy. They just say that they paid the money back and that the case is resolved. This is unacceptable, this case is not resolved, the payments was made manually every month to this policy from a Capitec account that is also now the Debit order account!!! SANTAM FINANCE DEPATMENT made the mistake and now just pullup their hands and shoulders by saying the case is resolved. From good to BAD!!!!!