Policy no. ***
Policy no. ********** 0094. I went to santam head office at menlyn and I was aided to my satisfaction. I was assisted by Mandisa Langeni and Jolene Le Roux. Even though I went to complain about my unprocessed claim and policy cancelation. They understood that I am client and assisted me. They did in one hour what the rest of santam failed to do in two months. They clearly understand what customer service is and they deserve recognition. You need to train all your call Centre agents to treat customers the same.
Good morning,
Thank you very much for your post above. We are delighted to hear about the wonderful service you received from these two individuals.
We will most certainly ensure this message get to their managers to notify them also of the wonderful service they gave you.
Once again thank you for taking the time to notify us of this.
Kind regards.
Stephan Olivier
Client care media manager
Good morning,
Thank you very much for your post above. We are delighted to hear about the wonderful service you received from these two individuals.
We will most certainly ensure this message get to their managers to notify them also of the wonderful service they gave you.
Once again thank you for taking the time to notify us of this.
Kind regards.
Stephan Olivier
Client care media manager