TB
Tim B

1 reviews | Active since Aug 2010

28 Aug 2020, 17:12

Policy Cancelled in the middle of lockdown and claim refused

Is it fair that the insurance policy is cancelled due to non payment of premium in the middle of lockdown where we are unable to work to generate any sort of income. A claim for ******* where items used to do work and generate income were ******, is being refused due to the policy being cancelled 1 month before due to insufficient funds in the middle of lockdown, where no one was permitted to leave the home?? Now I am left with nothing and cannot continue to work either as I cannot afford to replace these ****** parts and all of my resources have now all dried up... Surely there is some sort of compassion, it was a ******* , feeling very useless and frustrated

0
Replies (3)
Santam
Santam's reply31 Aug 2020, 10:02
Official
Good day

Thank you for your post.

We are in the process of investigating your complaint and will be in contact with you shortly.

Thank you and kind regards

Kurt Koopman

Client Care Manager
TB
Tim B's update31 Aug 2020, 13:04
Reviewer Update
Good day,

How is anyone going to be contacting me, what platform ? I have not mentioned any of my contact details nor even my policy number so im not exactly sure what anyone will be investigating and why it is taking so long. One should please understand the frustration here with not having any funds available and not able to even generate funds as the tools and means have been taken away. each day this continues, adds more and more distrust in me from my clients with not being able to deliver therefore loosing clients each day along with word of mouth.. I am trying to be patient
TB
Tim B's update31 Aug 2020, 15:25
Reviewer Update
and still no reply while I sit here twiddling my thumbs waiting for nothing to happen. I wish I knew who I could contact, this is most frustrating