Please refund my 600 rand callout fee

I used their home assist option which covers a free 1 hour callout fee of R600.00 for an electrical issue I had with my DB board.

In my situation I paid the R600.00 for callout to the contractor and all that I ask is my refund be processed by Santam.

Unfortunately its been 4 weeks now, called in thrice and still no refund. Emailed the refunds department twice and no response. I sent them my proof of payment and the quote from the contractor but no communication has occurred from Santam side.

I clearly articulated to them that I understand that I pay for the repairs and all i am enquiring about the callout fee that I shouldn't of paid under the home assist option of my policy document.