MV
Mike V
1 reviews | Active since Oct 2009
16 Jun 2016, 10:43
Please explain
<p>I recently gave Minghah the VIN number of my trailer and asked for the amended policy summary and schedule to be emailed to me. She only emailed the summary which was not amended. I have previously asked for both documents after an amendment and only received the summary. Am I not entitled to an amended schedule as well?</p>
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Santam's replyOfficial
17 Jun 2016, 05:36Dear Mike,
We thank yo for your posting above. We are sorry about the frustration this situation has caused you.
We will investigate this matter and ensure that an amended policy schedule is sent to you as well. Our sincere apologies for this.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,
Santam's reply17 Jun 2016, 05:36
Official
Dear Mike,
We thank yo for your posting above. We are sorry about the frustration this situation has caused you.
We will investigate this matter and ensure that an amended policy schedule is sent to you as well. Our sincere apologies for this.
Kind regards.
Stephan Olivier
Client care media manager
Best regards,