Please attend to the intercom which was installed last year

I have had nothing but praise for Santam for many years. I have advised many medical professionals and friends to switch to Santam for hassle free professional help. However, my last encounter last year has been traumatic. Innumerable phone calls to Santam have yielded no result even though I was told that a Santam person from Cape Town would call me and attend to my problem. He never did. All my emails to Santam last year have never been answered. I can hear my patients' voice on the street intercom very faintly. Finally, a Santam appointed technician appeared this year and confirmed the problem, but it was not fixed. Fortunately, the intercom doorbell that had been installed by a Santam supplier in March last year is still working, Then I received an email (the only email) from Kuben Naidoo to say that this case is closed - but my intercom is still malfunctioning. This is very distressing for my patients and me. For more than six months I have had to leave urgent work that needs to be done for my patients in order to get our problem attended to.