1 reviews | Active since Aug 2013
Phone Payment Issues
I insured two phones with Santam, one Huawei P8 for R9000, and one Samsung A3 for R5000. Now both phones are damaged due to water. Problem now arises to the payment of the P8 as they want me to take a P9 worth R7999 whereas I gave them a quotation for a P10 worth R8500. They are telling me about their supplier who has the P9. My question is what is the use of insuring a device for R9000 and then get a replacement to the value less what you insured your device for.
Please clarify why then if you feel the value of P8 depreciated why was my premiums not adjusted accordingly. Why am I forced to take something which I don't want and not even close to the value I insured my device for?
Good day
Thank you for your post.
In order for us to investigate this matter, we will need your policy/ID or claim number.
We have sent you an email regarding the above.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,
Good day
Thank you for your post.
In order for us to investigate this matter, we will need your policy/ID or claim number.
We have sent you an email regarding the above.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,