JA
Jennifer A

1 reviews | Active since Dec 2020

11 Feb 2022, 08:56

Phenomenal Service!!

I had a breakdown on Saturday 03 Feb. I called the Santam SOS line and was assisted by Itumeleng and another person (cannot remember her name). They were just phenomenal! The assistance I received was out of this world. I was scared, frustrated and felt hopeless until i called them. Their concern for my safety made me feel so valued as a client and a person. They had arranged for towing services in no time and checked in on me all the time until I was safely home. This is the reason why I am with Santam. Its about the way they value their clients in their time of need. Thank you Itumeleng and your colleague. You came through for me! I've had a breakdown incident last year as well and received the same excellent service although I did not need to make use of towing in the end. Thank you Santam.

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Replies (1)
Santam
Santam's reply11 Feb 2022, 09:16
Official
Thank you very much for taking the time to notify us of your great experience. We will ensure the necessary recognition is passed on to the relevant team.