PAYMENT CANCELLED

I am furious and I do not know if I want to continue paying this much for insurance. After I submitted a claim for my bluetooth radio that got ****** out of my vehicle, went to the police station did everything and more. Then a few days later Santam called and asked what had happened and I explained. They advised that an assessor will be investigating and he will access and approve. Then two days later I received an email that an assessor was appointed and a day later I received an email that my claim was accessed and approved and that it was going to be put into my account etc. When I followed up, the assessor came back saying 'sorry he had made a mistake and that I need to take it up with the Broker as it was said that it was not a valid claim. When I called the Broker they were unsure what was happening and says that they will call the assessor and get back to me and never called me back. I had to call the Assessor and the Broker numerous times. I am so furious. The emailed stated the amount that was processed ? requested a quote and I have sent it to Santam and the email saying that the full amount will be covered and all of a sudden he emails me and says that its a mistake. This is the first time I've come across this and I'm very disappointed. What do I do. Can they get away with this?