PATHETIC!!! VERY ANGRY CLIENT

Our Fridge and PS3 packed up due to a power surge, we phoned in to find out how to go about sorting documents to claim. Sent an email with all documents needed and 1 week later phoned to find out if they had received them to which they rep**** \No please send them again". Second time we sent them waited about 1 week again then phoned in to see what is going on to get a response \""We never received any documents\"" Eventually emailed to a lady's email address and she emailed them off. We got a call today to state that the maximum payout if R5000 because it was due to a power surge. What a bunch of hogwash!!!! Been with this insurance for about 2 years if not longer and this is the first claim. Quick to take the money every month but lazy on emails and don't want to cover pay outs. I am not happy at all"