Pathetic, useless & unreliable Santam

I logged a claim on 24 Jan for a geyser issue (***) After a week of no communication, I had to follow-up because Santam people lack any customer service. The past 2 days, I have been leaving messages & being treated like just an object & ghosted. Fahmeeda Abrahams is either useless at her job or overworked if it can take 2 weeks to settle an issue so small. So what will happen one day if I have a really big claim? Let me start shopping around for a reputable company to look after my business....