Pathetic service - they ***** your money

I was in an accident in June and my car was written off.

Santam continues to deduct my insurance premiums at the end of June and then again at the end of July.

When I phoned them I was told that I did not cancel my policy... Surely you would think that when they write off your car and pay out they would cancel it.

I was told that they would submit the cancellation and refund me at the end of July. I explained to them that I need the refund urgently because I need to pay my medical bills from the accident and deposit on my new car

To date I have not received my refund. Each time I phone I am told that it is waiting for authorisation. They do not follow up on it and they do not phone you back.

I have phoned their complaints department to lodge a complaint and was told that payment was released the previous day and that it would reflect within 3 days... 3 days later and still no refund!

I have been waiting for 39 days since my initial call and still no joy. I have had to borrow the money that they took from me and I am paying interest on it while they happily collect interest on my money that they stole. They are quick to take your money but dont give it back to you.