Pathetic service santam

Pathetic service.... I registered a claim for burst geyser on 25 November 2022 with resultant damages.... The assessor and contractor visited premises to inspect damages and a amount of 7000 was decided to be paid to me for ceiling boards in passage, bathroom, aswell as bathroom wall tiles was and still is water logged. Outside wall the plaster fell off. I disputed the amount, and the claims manager from durban contacted me. She together with the assessor and contractor visited my premises again in the 9th jan 2023. The claims manager requested yhat a lrak detector be appointed to verify if tjere was any leak in my bathroom which resulted in tiles and passage wall being damp. Mdn plumbers was appointed and visited premises and to there findings, there was no leak in bathroom. The claims manager wasnt satisfied with there findings and requested another leak detector to be appointed. Inky Plumbers was then appointed and inspected damages on the 23rd January 2023....there findings was exactly the same as mdn plumbers... Its now more than 2 months since i registered this claim and nothing seems to be progressing.. I informed claims manager and assessor it is health risk due to the dampness and mold on the ceiling and a influx of mosquitoes... In my opinion, i feel santam is doing everything to not honor this claim Claim number ***